The $16,000 Leak Most Leaders Ignore
I sat across from her and I already knew.
She was still showing up. Still hitting her hours. Still answering emails. But something had shifted. The energy she once brought into a room, that do-whatever-it-takes fire, it was gone. And I had watched it drain out slowly for months, probably a year, and told myself it was fine.
It was not fine.
She was on my leadership team. Talented. Had been all-in once. But somewhere along the way the alignment broke, and I either didn't see it or didn't want to deal with it. And while I was looking the other way, she started setting the tone for everyone around her. Not with words. Just with energy. And energy is contagious, in both directions.
That cost me more than a line item on a P&L. It cost me my own peace of mind. There is a specific kind of drain that comes from leading someone who is checked out and pretending they haven't. You feel it in your gut. You carry it home.
The Number That Should Stop You Cold.
Andrew Reichert, Founder and CEO of Birgo, shared something at a recent event that I have not been able to shake. He said 85% of employees globally are disengaged. Not fired up. Not checked out. Just there. Physically present, mentally somewhere else.
He put a number on what that costs: $16,000 per employee per year in lost productivity and profit.
Do that math for your company right now. I will wait.
He also said something that landed differently. More people dread going to work than dread getting a root canal. People will literally drive to a dentist chair before they drive into their own office. That is not a staffing problem. That is a culture problem. And the culture problem almost always traces back to one thing: misalignment.
Misalignment Is the Disease. Disengagement Is Just the Fever.
Most founders, when they see an engagement problem, go looking for an engagement solution. New perks. Team retreats. A better onboarding deck. I have done all of it.
Andrew's point, and I believe he is right, is that engagement is a symptom. The root cause is misalignment. When someone is doing work that doesn't connect to who they are, what they are good at, or what they feel called to do, no ping pong table is going to fix that.
For me, peace has always been the compass. When there is no peace, something is out of alignment. I have learned to feel it in my team and eventually learned to feel it in myself. But the self-awareness came late, and it came at a cost.
The Season I Was the Leak
Here is the confession part.
There was a stretch where I found my real calling. Helping other founders. Sitting across from contractors and entrepreneurs who were drowning and watching something shift in them when they finally felt seen. That lit me up in a way that roofing never had.
So I leaned into it. And while I was out doing that work, my own company started to drift. Culture decisions that needed my attention didn't get it. Hiring moments where I should have been present, I wasn't. I told myself I was letting go, trusting the team, being a visionary. That is a clean story. The real story is that my heart had moved on and my company could feel it.
I was the $16,000 leak. Probably more.
The clearest signal? When the opportunity came to sell, my gut said yes immediately. Not because the offer was perfect. Because someone else needed to be driving that company more than I did. Someone more aligned to the people, to the craft, to Pittsburgh roofing. I had outgrown the role I built, and staying would have cost everyone around me.
What Alignment Actually Looks Like
Andrew runs his company on what he calls the Rhino Operating System. Five components: who you are, why you are here, what you do, how you execute, and when you operate at your best. The goal is convergence, getting 50% or more of your work sitting at the intersection of your purpose, your passion, and your proficiency.
That framework resonated with me because it is not just an HR concept. It is a stewardship concept. God wired every person with specific gifts and a specific calling. When those are not being used, something inside that person goes quiet. And when enough people on your team go quiet, you get a company full of bodies and a culture full of air.
The question Andrew pushed us with was simple and uncomfortable: do you actually know your top three people's unique abilities? Not their job description. Their actual wiring. What they were made for. And have you helped them see how that connects to what your company exists to do?
Most of us have not. I know I had not.
The Question You Have to Sit With
Before you build a new culture plan or schedule an offsite or hire another person into a broken system, I want you to answer one question honestly.
Is the most misaligned person in your company you?
Are you still in this role because you are called to it, or because you built it and leaving feels like failure? Are you present or are you just showing up? Is there peace when you think about Monday morning, or is there dread dressed up as discipline?
Because your team can feel your answer before you admit it to yourself.
The $16,000 leak is real. But the most expensive leak in most companies is not sitting in accounting or sales. It is sitting at the head of the table.
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